Delivery & Returns

We offer FREE local delivery within 5 miles of the Thame on orders over £50 and or for FREE on delivery of orders over £100!*

*Available to addresses in mainland UK, with some postcode exceptions – see below

*Orders are processed within 24hours of being placed (Mon-Fri)

*In the event of stock issues, we will contact you as soon as possible to discuss alternatives

*Please note that orders placed online on Saturday or Sunday will be processed on Monday, for delivery Wednesday (Tracked 48)

*Please note that orders placed online on Friday after 10am will be processed on Saturday, for delivery Tuesday (Tracked 48)

Full Delivery Options*

About Your Delivery

Delivery times are Monday to Friday, 9.00am to 5.00pm.

Most of our customers give us instructions to leave the wine in a safe place as this is by far the easiest way to ensure you get your wine on time. If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there the driver will leave a card for you to arrange a more convenient delivery time.

All BeerGinVino orders require you to confirm you are an individual aged 18 or over to make a purchase on our website and that you will make sure an individual over 18 will be present at the order address upon delivery.

Our couriers practice the Challenge 25 rule and may require you to present a Relevant ID to confirm the recipient is over 18. Failure to do so may result in your order not being delivered.

Please note our delivery service is subject to our courier’s own terms & conditions relating to the service they provide to BeerGinVino including age verification and privacy.

ParcelForce- https://www.parcelforce.com/conditions-of-carriage

Royal Mail – https://www.royalmail.com/terms-and-conditions

International Shipping

Unfortunately, we do not ship outside mainland UK and at this time are currently unable to deliver to Northern Ireland, the Channel Islands; including Guernsey, Jersey and the Isle of Man.

Postcode Exceptions

Delivery to the following postcodes is £10.62. FOR ORDERS OVER £99 delivery is FREE:

DG*, AB10-AB16, AB21-AB25, AB31-AB32, AB39, DD1-DD7, DD10-DD11, EH1-EH49, EH51-EH55, EH91, EH99, FK1-FK16, G1-G9, G11-G15, G20-G23, G32-G34, G40-G46, G50-G53, G57-G84, KA1-KA30, KY1-KY16, KY99, ML1-ML12, PA1-PA19, PH1-PH14

Delivery to the following postcodes is £15.62, on a 2-5 day service. FOR ORDERS OVER £99 delivery is £6:

AB30, AB33-AB36, DD8-DD9, TD1-15

Delivery to the following postcodes is £15.62, on a 2-5 day service. FOR ORDERS OVER £99 delivery is £6:

AB41, AB51-AB52, FK17-FK21, IV1-IV20, IV29-IV32, IV36, IV63, PA21-PA33, PH15-PH26, AB37-AB38, AB42-AB45, AB53-AB56, IV21-IV28, IV40, IV52-IV54, PA34-PA40, PA80, PH30-PH41, PH49-PH50

Delivery to Isle of Wight postcodes is £24.62. FOR ORDERS OVER £99 delivery is £15:

PO30-PO41

Delivery to the following postcodes is £24.62, on a 2-5 day service. FOR ORDERS OVER £99 delivery is £15:

IM1-IM9, IM86, IM87, IM99, HS1-HS9, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KA17, PA20, PA41-PA49, PA60-PA78, PH42-PH44, ZE1-ZE3

Cancellations

You may cancel your order at any time up to 7 days from the day after the date you receive your order, provided the goods are unopened and intact and returned to us in good condition. In order to cancel your order please notify us by email on returns@beerginvino.com.

We will reimburse the price of your items (less the postage costs if paid) within 28 days from the date you notify us of the cancellation. You will be responsible for the cost of postage to return the cancelled items to BeerGinVino or you can return to our address below in person.

Returns

If some or all of the bottles in a case are broken when they are delivered, you should notify us within 48 hours of delivery. You may choose either to return the whole case or just the affected bottles for a refund.

Please note that you are responsible for the cost of the return postage unless it was sent in error or was damaged when you received it.

Please notify us by email if you receive damaged items – returns@beerginvino.com

Your statutory rights are not affected.

Please return items to the address below and email returns@beerginvino.com proof of purchase and we suggest insuring to the value of your order.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizen’s Advice Bureau.

BeerGinVino, The Hatchery, Unit 5, Bradmoor Farm, Stanbridge Road, Haddenham, Buckinghamshire. HP17 8JX